7-Day Best Price Guarantee

We want you to shop with confidence. That’s why we offer a 100% price match guarantee for up to 7 days after your purchase. If you find the same product at a lower price from a UK retailer, we’ll refund you the full difference.

What Qualifies

  1. The product must be identical—including options, quantity, and total delivered cost
  2. The competitor must be an authorised UK retailer with a publicly listed price
  3. The item must be in stock and ready to ship (not on backorder)
  4. The offer must exclude vouchers, bundles, trade/project discounts, or clearance/sale items

We don’t match prices on used goods, discontinued items, liquidation stock, bulk orders, or pricing errors.

We reserve the right to determine whether the comparison is fair and valid, and we will never sell below cost.

How to Claim

Email support@lightingdesignonline.com or use the contact form below.

Please provide the following information:

  1. Your order number
  2. The competitor’s product URL
  3. Details of the price difference

 

We’ll verify the claim and process your refund quickly—no stress, no hassle.

 

Apply for Best Price Guarantee